Power On

Pepco Extending Customer Support Practices to Ensure All Residents Have Energy Service Across The District And Maryland During This Critical Time

Company To Provide Electric Service To Previously Disconnected Residents

These days, when families are being asked to stay indoors, one of the last things heads of households want to worry about is keeping the lights on.

Pepco is taking several major steps to help ensure all residents across its District of Columbia and Maryland service area have access to electric service during this critical time. As the COVID-19 pandemic worsens, officials across the country are enacting shelter in place or similar orders to ensure public safety. With more people, including school children, at home during the day, Pepco will be working with residents who have had their service disconnected on a case-by-case basis to reconnect service and help ensure access to safe and healthy environments.

Dave Velazquez, president, and CEO of Pepco Holdings

“We recognize the important service we provide and that more people are relying on electricity during this critical time,” said Dave Velazquez, president, and CEO of Pepco Holdings. “We need to come together in support of one another during this time, and ensuring every resident has access to safe and reliable electric service is just one of the many ways we are doing just that.”

While the company has already suspended all disconnections through at least May 1, residents who have had their electric service previously disconnected should contact the company at 202-833-7500 to begin the reconnection process. As part of this process, Pepco Customer Care agents will work with residents to help identify assistance programs that can supplement bill payment and can help ensure service remains on after this pandemic.

Pepco customers with a disconnection notice or who currently have service disconnected can receive a grant up to $1,000 once a year through the Pepco Washington Area Fuel Fund Partnership administered by the Salvation Army. Customers in the District of Columbia (wards 1-6) call 202-332-5000 or (wards 7-8) call 202-678-9771. Prince George’s County residents can call 301-277-6103 and Montgomery County residents can call 301-515-5354 for assistance.